Refund & Cancellation Policy
Last updated: July 2026
Eligible Cases
When are you entitled to a refund?
Payment made — no event created yet
You may request a full refund within 48 hours of payment, provided no event has been created under the purchased tier.
Event created but not yet started
A 50% refund is available if requested at least 24 hours before the event's scheduled start time.
Technical failure on Lahza's side
If a service outage originating from Lahza materially impacted your event, a full refund will be issued after verification.
Duplicate or erroneous charge
If you were charged more than once for the same order, the duplicate amount is refunded immediately upon bank confirmation.
Non-refundable Cases
When refunds are not issued
- The event has already started or concluded.
- Any guest has used the photo capture or sharing feature.
- More than 48 hours have elapsed since payment without a formal request.
- A violation of the Terms of Use is confirmed.
- A change of mind after the event has begun, with no service defect.
How to Apply
Requesting a refund
Email us with your event token, reason for the request, and payment method used. We respond within 3 business days; refunds are processed within 7–14 business days and returned to the original payment method.
support@lahza.photo